Returns, Refunds, and Exhanges

Can I return my purchases?

We highly recommend that you do a full unboxing video upon receiving your order.

If you find an item missing or damaged, please contact us at hello@niiche.com.au or via social media, with your order number and your unboxing video.

We will process every return, refund and/or exchange request on a case by case basis.

Unfortunately we do not offer return, refund and/or exchange for change of mind reasons.

Why does it take so long for my order to be shipped?

Orders are processed and dispatched within 3 business days.
If your order contains pre-order item(s), we will wait for the pre-orders to arrive to ship all items in the order together.
If you wish to have the ready-stock items to be sent first without having to wait for the pre-order item(s), please email us :)

How long does a pre-order take to be shipped to me?

Pre-order from outside Australia may take up to 4-6 weeks from release date to be delivered to our warehouse in Sydney.

Once arrived, we process within 3 business days to dispatch to you.

How do you ship my purchases?

We ship from Sydney, Australia, using Australia Post for domestic and international shipping . A tracking number will be provided once your order is shipped.

If you wish to use a different shipping provider/ courier, please let us know before your place your order.

Please see below a general guide of our domestic shipping costs:
- less than 1kg : $10.60
- 1kg to 1.99kg : $14.50
-2kg to 2.99kg : $18.25
- 3kg to 19.99kg: $21.95

To get an estimate of international shipping costs, please check via Australia Post website . Do note that any customs/ duties/ taxes payable are the buyers' responsibility.


Do my albums purchase count for Aria Charts?

YES!

Albums purchases count towards Aria, Hanteo and Circle Chart.

How does your Rewards Program work?

To join our rewards program and start earning NiiCHE points, simply click on the Rewards icon on the bottom right corner and create an account to join!

You will receive 500 points upon joining, which you can redeem right away.

You earn 3 points for every $1.00 spent, and for redemption, every 100 points equal to $1.00.

I can't find the album or merch I want :(

Let us know via email (hello@niiche.com.au) or social media message on what you're looking for, and we'll do our best to source it for you!